Shipping Policy

Processing

Orders are processed after payment is confirmed. Once your order has been sent for fulfilment you will receive an email update.

Delivery times

Delivery time depends on your location. Items are shipped from our supplier's warehouse rather than from a local store, so delivery usually takes longer than ordering from a local shop. Delays can happen around public holidays and busy periods.

Shipping costs

Any shipping cost is shown at checkout before you pay.

Tracking

When a tracking number is available we email it to you. Tracking can take a few days to update after dispatch.

Customs, duties and taxes

International orders may be subject to import duties or taxes charged by your country. These are not included in the price and are the buyer's responsibility.

Wrong address

Check your address carefully at checkout. If you spot a mistake, contact us straight away.

Lost or delayed parcels

If your order is taking longer than expected or looks lost, contact support with your order number and we will look into it.