Return Policy

Damaged, faulty or wrong items

If your order arrives damaged, faulty or not what you ordered, contact us as soon as possible with your order number and a clear photo. We will offer a replacement or a refund.

Other returns

Please contact us before sending anything back. Items ship from our supplier's warehouse, so we will tell you what to do. Do not return an item without our confirmation, as we cannot accept parcels we have not approved.

Refunds

Approved refunds go back to your original payment method. Your bank or card provider may take a few days to show it.

Your rights

Nothing in this policy affects your rights under the New Zealand Consumer Guarantees Act or any other consumer law that applies to you.

How to start

Use our support form or email octane.855@gmail.com.